FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How much does shipping cost, and how long does it take?
We offer two shipping options for U.S. orders, detailed in our Shipping Policy:
Standard Shipping: FREE with a total delivery time of 3–5 business days (0-day handling time + 3–5 days transit time).
Expedited Shipping: $4.99 USD with a total delivery time of 2–3 business days (0-day handling time + 2–3 days transit time).
Both options are available for all orders, with transit times calculated for business days (Mon–Fri). For full details on handling time, carrier policies, and international shipping (if applicable), visit our Shipping Policy page.
Do you ship to America？
Yes we do.We currently ship exclusively to addresses within the United States.
What happens if my package is lost or damaged during shipping?
Contact our customer service team immediately via WhatsAppor email at amelia@plaidplain.co. We’ll work directly with the carrier to resolve the issue and can arrange a replacement or refund as needed—your satisfaction is our priority.
Can I change my shipping address after placing an order?
Address changes are possible if the order hasn’t been shipped yet. Please contact our customer service team immediately via WhatsApp or email at amelia@plaidplain.co.
How can I track my package once it’s shipped?
You’ll receive email notifications from amelia@plaidplain.co when your order ships (with tracking number), so you can track online via your account dashboard or Track Your Order.
What if I’m not home when the package is delivered？
Carriers may leave packages at the address or a pickup point—check tracking for instructions.
Orders
Below are some of are common questions about orders
Do you offer discounts or promotions for these pants?
Yes! Use ourLucky Wheel pop-up, enter your email, and spin to instantly unlock a first-order discount code. Plus, subscribe to our newsletter or follow us on social media for exclusive deals and early access to sales!
Can I change or cancel my order after placing it?
Orders can be modified/canceled within 1 hour; contact customer service afterward for assistance.
What payment methods are accepted?
We accept Shopify Payments(supporting Visa, Mastercard, American Express, Discover, debit cards, Apple Pay, Google Pay, and Shop Pay) and PayPal. All transactions are secured with SSL encryption to ensure your financial information is protected.
Products
Below are some common questions about our products